Shipping policy

Last updated: July 2026

This policy describes how NEW CHAPTER Ltd. processes the delivery of tickets and physical items related to our wine events.

Electronic Tickets

All event tickets purchased through our website are delivered electronically to the email address provided at checkout. Please ensure your email address is correct before completing your order. Tickets are typically delivered within a few minutes of payment confirmation.

Physical Items

If your order includes physical items (such as wine accessories or merchandise), we will ship them to the address provided at checkout. Delivery timeframes and costs will be displayed at checkout before you complete your order.

Delivery Timeframes

Standard delivery within Bulgaria: 1-3 business days. Timeframes are approximate and may vary depending on your location and courier availability.

Failed Delivery

If you have not received your electronic ticket, please check your spam folder. If you still cannot find it, contact us at hello@chapter.wine and we will resend it.

Contact Us

For any shipping-related questions, please contact us at hello@cha